The Ministry of Health, Wellness and the Environment notes the circulation of a video showing a person on the floor just inside the door of the Accident and Emergency Department at the Milton Cato Memorial Hospital. The video was filmed on May 14, 2019 and its contents are deeply disturbing. The Ministry expects a responsive and caring attitude to always be displayed to all persons who go to a health facility for services. The Ministry sincerely regrets this disturbing incident – it is entirely unacceptable.The Honourable Minister of Health, Wellness and the Environment along with the Permanent Secretary in the Ministry met this morning with relevant staff and requested urgent reports which would be forwarded through the Permanent Secretary to the Service Commissions Department and form the basis for any further action if necessary. A thorough investigation has been ordered to ascertain the full facts.Additionally, the Ministry takes this opportunity to report that the patient was treated and admitted to a ward at the hospital for continuing observation and care.The high performance standards that have been set by the Ministry of Health, Wellness and the Environment must be upheld.