The St Vincent Cooperative Bank, familiarly known as the “Penny Bank’, launched its online banking service on June 2.
“Here at the St Vincent Cooperative Bank, we are always looking for creative ways to meet our customers’ needs, and online banking was just one of these ways,” Carlita Tyrrell, Savings Manager said.
The launch of the new service was fast tracked, Tyrrell explained, this due to the COVID-19 pandemic.
“We have one branch, and our hours may not have met our customers’ needs,” Tyrrell said.
“Online banking will now offer a more convenient means for our customers,” she continued.
Customers can now conduct transactions from anywhere that the internet can be accessed and from any device – smart phone, tablet or computer.
According to Tyrrell, online banking services allow for the transfer of funds between existing accounts at the bank, checks on balances and payment of utility bills.
“We are ready to go,” Tyrrell said.
Kai Martin, IT Manager explained that a selected number of persons were asked to provide feedback on the service. This allowed for the resolution of any issues with the new service.
He gave the assurance that although the entire feature was up and running over an eight-day period, security is not an issue.
“We have ensured and have implemented the highest level of security on our sites,” Martin explained.
The site is also user friendly and straightforward.
“Persons should not have a problem navigating through,” he added.
The service is available to all existing Cooperative Bank customers, and interested persons may register online, or at the bank.
One of the highlights of last Tuesday’s launch was a demonstration video which gives interested persons a visual presentation of the new service.
Information pertaining to online banking at the Cooperative Bank can be accessed on the bank’s website, the officials noted.