Kingstown,St.Vincent- Friday 14th May 2021- In yet another industry first, Wednesday 12th May saw all of Digicel’s 7,000 employees across 32 countries worldwide partnering up to serve customers directly as they worked to put the ‘US’ in Customer.
The first-ever global ‘Customer Day’ saw everyone in Digicel, everywhere across all markets, all functions and all teams dedicating an entire day to all things customer.
Whether it was partnering with a Customer Care agent to take customer calls, responding to customers on web chat, going on or attending to customers in-store or meeting with corporate customers – every one of Digicel’s 3,500 non-customer facing employees partnered up with customer-facing employees to serve customers.
Commenting on the drive to put customers at the centre of everything the organization does, Digicel Group CEO, Oliver Coughlan, said, “Truth be told, without our customers, we don’t have a business. We take that responsibility to serve them very seriously and we always want to do better and be better for them. So our Customer Day was a chance to walk in the shoes of our amazing customer-facing employees, learn from them and from our customers – and thank them.”
He continues; “This was all about putting the ‘US’ in customer and I could not be more proud and thrilled at how our 7,000 people worldwide responded to the challenge. The energy and enthusiasm from our people and our customers was sky high and it was such a success that we will be making it a regular thing.”
CEO of Digicel St.Vincent Ltd, Ms. Fanta Williams was also elated to have been a part of the Customer Day activities. She expressed “Every Day is Customer Day at Digicel and as a Digital Operator; it is our promise to be transparent. No hidden charges; no tricky Terms & Conditions; no leaving you hanging. In fact, effective immediately, ‘Pay As You Go’ charges have been discontinued. That means you can turn your mobile data on to Stay Connected with Family & Friends and never worry about unplanned Pay As You Go LTE data charges.
We are Putting the “US” in Customer and ensure that EVERYDAY IS CUSTOMER DAY.
As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.
Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.
Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.
With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.
Visit www.digicelgroup.com for more.