The Public Sector Reform Unit (PSRU) within the Service Commissions Department, in conjunction with the Statistical Office will be conducting a Public Service Customer Satisfaction Survey across the Public Service of St. Vincent and the Grenadines.
The objectives of the Survey are –
Ø to assess the level of satisfaction with public service delivery in St. Vincent and the Grenadines;
Ø Identify factors responsible for varying levels of satisfaction with services offered; and
Ø Gage the performance of government agencies in delivering their services
The data collection period for the Customer Service Survey will commence on Monday 5th August 2019 and culminate on Friday 23rd August; and will cover Government Offices on the mainland and in the Grenadines islands of Bequia, Union Island and Canouan.
During that three week period, enumerators will be stationed at various Ministries/Departments to conduct short interviews with users of government services.
The Public Sector Reform Unit is therefore appealing to the general public for its cooperation and support, as we all work together to advance the delivery of public services to our citizens.