Expect in the coming months a more professional approach as it relates to the administration of Football in St. Vincent and the Grenadines.

This is the anticipation of the Executive of the St Vincent and the Grenadines Football Federation (SVGFF) as the organisation embarks on the professionalisation of its Secretariat.

Towards this end, an eight-week training programme for office staff will commence soon.

Responsible for the training is Dr Janelle Allen, the Lead Consultant of Millennial Advantage HR Solutions (MAHRS).

Understandably,  Dr. Allen is excited with the undertaking.  She declared at a signing ceremony between the SVGFF and MAHRS, “I think it is a good move… It is a good opportunity to lead the way to show other organisations that once you have your administrative systems in place, that makes way for good practices throughout the sport.”

She added, “We will be ensuring that policies are in place that will help achieve its targets, and work towards making Football a sport that is more than just the love of the game, but a sport that is organised that other organisations can copy.”

Meanwhile, President of the SVGFF- Carl Dickson, emphasized, “It is essential for the administrative staff  to understand the value they add to the organisation… It is also important that they understand the vision of the organisation and how they will play a part in helping us realise success in this particular dispensation.”

Dickson disclosed that the training of the office staff will be followed by a similar exercise for the Technical Staff of the SVGFF and noted: “What comes out of it, will help us to understand where we will need to go from here”.

Dickson, who cited the professionalisation of the Secretariat as one of the pillars of his 2019 presidential campaign, projected that persons will soon be seeing and experiencing, “a fresh look, a fresh attitude and a fresh approach to the administration of Football.”

Among the topics to be elucidated, through a combination of virtual and face-to- face sessions, are: the importance of quality service in effectively executing the Federation’s mission; the technical and soft skills and techniques necessary for the consistent delivery of service excellence; along with effective strategies for professionally dealing with difficult situations and clients.

At the end of the training, it is expected that the staff would be equipped with  the competence and skills necessary for functioning effectively as a high performance team, and understand and apply the core principles of professionalism and workplace etiquette.

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